Privacy Policy

Sharpline Painting Co. ("we," "us," "our") operates sharplinepainting.co and provides apartment painting services. This policy explains what personal information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect the following categories of information:

• Contact information you provide directly: your name, phone number, email address, and property address.
• Service details you provide: preferred service date, unit type, scope, and any notes you share with us.
• Communications between you and us, including call recordings and text message history, when you contact us by phone or SMS.
• Technical information automatically collected when you use our website: IP address, browser type, pages viewed, and timestamps.

We do not collect sensitive information such as Social Security numbers, government IDs, or payment card numbers on our website. Payment is handled separately when you accept a quote.

2. How We Use Your Information

We use the information we collect to:

• Provide estimates and schedule services you request.
• Send you appointment confirmations, reminders, and updates by text message, email, or phone call.
• Respond to your questions and support requests.
• Keep records required for tax and business compliance.
• Improve our service quality and operations.

We do not sell your personal information. We do not share your phone number, email address, or other contact information with third parties for their marketing purposes.

3. SMS / Text Messaging

When you provide your phone number and consent to receive text messages, we may send you:

• Appointment confirmations when a service is scheduled.
• Reminders before scheduled appointments.
• Updates if a job is rescheduled or canceled.
• Follow-up messages related to your specific service request.

Message and data rates may apply. Message frequency varies depending on your service activity with us. Typical frequency is 1–5 messages per service request.

To opt out of text messages at any time, reply STOP to any message you receive from us. You will receive one final confirmation, and no further messages will be sent. Reply HELP for assistance.

Your phone number and text message content are not shared with any third parties for marketing purposes. We use Twilio as our SMS delivery provider; Twilio processes messages on our behalf under its own privacy terms.

4. AI Receptionist ("Aria")

When you call us, your call may be answered by an automated AI receptionist named Aria. Aria captures the information you provide so we can follow up. Calls may be recorded and transcribed for quality and record-keeping. You may request to speak to a human at any time during the call.

5. Third-Party Service Providers

We use the following service providers to operate our business. These providers only access your information to perform services for us and are contractually bound to protect it:

• Twilio — phone and SMS delivery
• VAPI — voice AI infrastructure for Aria
• Google Workspace — scheduling (Google Calendar) and email
• Supabase — secure storage of customer records

6. Data Retention

We retain your information for as long as needed to provide services and to comply with tax, accounting, and legal requirements. If you would like your information deleted, contact us using the information below.

7. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal retention requirements).
• Opt out of SMS communications at any time (reply STOP).

To exercise any of these rights, contact us at the email or phone number below.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect information from children under 13. If you believe a child has provided us with information, please contact us so we can remove it.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be communicated to active customers by email or text.

10. Contact Us

If you have questions about this policy or your information:

Sharpline Painting Co.
Email: Support@sharplinepainting.co
Phone: (801) 834-1909